Help Center

PRE-BOOKING REQUEST

Scoop allows you to pre-book your trip requests. You will need to put the correct date and time and also pick-up location for our driver to be on time.

 

MY PHONE IS ACTING UP, I CANT SEEM TO REQUEST A RIDE

You can call in at our Head office and we will dispatch a driver manually, alternatively, you can use our WhatsApp number to request a driver to pick you up.

 

MY DRIVER IS DRIVING RECKLESSLY OR MAKING ME FEEL UNCOMFORTABLE

Panic Button is our safety tool within the app which both riders and drivers can use should they be facing challenges. We will get a notification of where you are, your driver details and one of our consultants will assist you telephonically.

 

WHAT HAPPENS WHEN I GET ATTACKED AS A DRIVER

You can use the Panic Button on your driver app which will give us information of where you currently are and assist you in acquiring help from the Police.